Return and Refund Policy

At Mathy Asia, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Return and Refund Policy below.

1. Eligibility for Returns
   To be eligible for a return, items must meet the following conditions:
   1.1 The item must be unused, in its original condition, and with all original packaging intact.
   1.2 The return request must be made within [14 days] of receiving the item.
   1.3 Certain items, such as perishable goods, personalized products, and sale items, may not be eligible for returns. These exceptions will be noted on the product page.
2. Return Process
   2.1 Contact Us: Before returning an item, please contact us at contact@mathyasia.nl with your order number and a brief description of the issue.
   2.2 Return Authorization: Once we confirm that your item is eligible for return, we will provide you with a return authorization and instructions on how to send your item back to us.
   2.3 Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped. We recommend using a trackable shipping service as we cannot guarantee receipt of your return.
3. Refund Process
   3.1 Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
   3.2 Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7 business days].
   3.3 Non-Refundable Items: Certain items, including sale items, gift cards, and perishable goods, are non-refundable.
4. Exchanges
   4.1 If you need to exchange an item for a different size or color, please contact us at contact@mathyasia.nl to confirm the item’s availability.
   4.2 Exchanges are subject to the same eligibility criteria as returns, and additional shipping costs may apply.
5. Defective or Damaged Items
   5.1 If you receive an item that is defective or damaged, please contact us within [7 days] of receiving the item at contact@mathyasia.nl with photos of the damage and a description of the issue.
   5.2 We will arrange for a replacement or issue a full refund, including shipping costs, if the item is determined to be defective or damaged.
6. Late or Missing Refunds
   6.1 If you haven’t received your refund within the specified time, please first check with your bank or credit card company, as processing times can vary.
   6.2 If you have done this and still have not received your refund, please contact us at contact@mathyasia.nl for further assistance.
7. Contact Us
   For any questions regarding our Return and Refund Policy, please contact us at:

Mathy Asia
Email: contact@mathyasia.nl
Website: www.mathyasia.nl