Shipping Policy

At Mathy Asia, we are committed to providing efficient and reliable delivery for all of our customers. This Shipping Policy explains our shipping terms and conditions, estimated delivery times, and related information.

1. Shipping Locations
   Mathy Asia currently ships within the Netherlands and throughout Europe. Please note that shipping options and delivery times may vary based on your location.
2. Shipping Rates
   Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable shipping fees will be displayed during checkout before completing your purchase.
3. Processing Time
   We strive to process all orders within [1-2 business days] after your order is placed. Orders are not processed on weekends or holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
4. Delivery Time
   Estimated delivery times are as follows: • Netherlands: [2-3 business days]
   • Europe: [3-7 business days] (varies by country)

Please note that these are estimated times and are not guaranteed. Delivery times may be affected by factors such as customs processing, shipping carrier delays, or unforeseen circumstances beyond our control.

5. Order Tracking
   Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the shipping carrier’s website.
6. Shipping Carriers
   We use reputable shipping carriers to ensure timely and secure delivery of your orders. The carrier for your order will be selected based on your shipping location and order details.
7. International Shipping and Customs
   For orders shipped outside the Netherlands, customs fees or import duties may apply, depending on the destination country’s regulations. These fees are the responsibility of the customer. Mathy Asia is not responsible for any delays caused by customs processes.
8. Incorrect Shipping Information
   Please ensure that your shipping address is accurate at the time of purchase. Mathy Asia is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately at contact@mathyasia.nl. We will make every effort to accommodate changes, but once an order has been dispatched, we cannot guarantee adjustments.
9. Lost or Damaged Shipments
   Mathy Asia is committed to ensuring the safe delivery of your items. However, if your shipment is lost or arrives damaged, please contact us at contact@mathyasia.nl within [7 days] of the delivery date. We will work with you and the carrier to resolve the issue, which may include sending a replacement or offering a refund, depending on the situation.
10. Contact Us
    If you have any questions or concerns about our Shipping Policy, please contact us at:

Mathy Asia
Email: contact@mathyasia.nl
Website: www.mathyasia.nl